topic Can’t afford to pay in Contracts & Billing

Can’t afford to pay

Cocopops2580 — Mon, 28 Nov 2022 22:22:28 GMT

So my account went into collections last month. I phoned up to make a promise to pay on the 29/11/22. However I have been in and out of hospital due to depression etc so can’t afford to pay it.

Will I be able to make another promise to pay?
what will happen

Re: Can’t afford to pay

bristolian — Mon, 28 Nov 2022 22:46:38 GMT

There is no account access on this internet forum, you need to contact EE C/S ASAP to discuss your circumstances.

https://ee.co.uk/help/help-new/billing-usage-and-top-up/paying-my-bill/what-should-i-do-if-i-cant-pay-my-bill

Re: Can’t afford to pay

Christopher_G — Tue, 29 Nov 2022 09:00:45 GMT

Hi @Cocopops2580

Welcome to the community.

I'm sorry to hear that you've been unwell. I hope you're feeling better now. I would definitely recommend following @bristolian's advice and speak to our Mobile Care team. They'll do their very best to help you.

Chris