topic Re: CAN I CHANGE MY PLAN? in Contracts & Billing

CAN I CHANGE MY PLAN?

VictorTR — Sat, 26 Nov 2022 22:00:37 GMT

Hi, I'm with EE for about 3 weeks no, and I started with a 12 month plan with 125g per month and one smart benefit, but I didn't know if I needed more and now I know I do. I have a 30% discount with my current plan. Can I change to the 12 month plan with unlimited data and one smart benefit which is about £37? If so, what would happem with my 30% discount?

Thanks

Re: CAN I CHANGE MY PLAN?

Christopher_G — Sun, 27 Nov 2022 09:25:37 GMT

Hi @VictorTR

Welcome to the community.

What kind of discount is your 30%? Is it a Family and Friends discount?

Chris

Re: CAN I CHANGE MY PLAN?

VictorTR — Sun, 27 Nov 2022 16:04:56 GMT

Yes it is.

As I say I'm with EE since less than a month, so I guess I'm not the first person who realizes his plan it's not the best for him after starting using it.

Thanks.

Re: CAN I CHANGE MY PLAN?

James_B — Mon, 28 Nov 2022 08:11:49 GMT

Hi @VictorTR,

You won't lose your friends and family discount as long as you switch to another eligible plan.

Hope this helps.

James

Re: CAN I CHANGE MY PLAN?

VictorTR — Mon, 28 Nov 2022 12:38:15 GMT

Thanks James. How can I contact EE to do this?

Re: CAN I CHANGE MY PLAN?

James_B — Mon, 28 Nov 2022 12:53:00 GMT

Hi @VictorTR,

You can call Customer Care on 150 from your EE phone or chat online from our contact us page.

James