topic Re: Bill price changed for next month in Contracts & Billing

Bill price changed for next month

sassyb_ — Sat, 26 Nov 2022 19:36:34 GMT

I logged onto my EE bills and a message on screen says that my bill next month will be more than normal, it doesn’t say why, and I have no extra charges, so what’s going on?

Re: Bill price changed for next month

Gareth43 — Sat, 26 Nov 2022 20:43:25 GMT

Yeah surprisingly mine says the same and doesn’t say why or have extra charges either

Re: Bill price changed for next month

sassyb_ — Sat, 26 Nov 2022 20:34:34 GMT

Really irritating isnt it! Its £8 more so its not just a quid or so, the only thing I can think of it may be taken later than normal because of the new year etc

Re: Bill price changed for next month

Gareth43 — Sat, 26 Nov 2022 20:39:19 GMT

Mine is £8.33 p more than it usually is. Something defo not right for sure

Re: Bill price changed for next month

Northerner — Sat, 26 Nov 2022 20:58:19 GMT

Hi @Gareth43

Did you have a discount which has now expired?

Any extra charges will be itemised.

If not I suggest you call EE CS on 150 tomorrow to find out more.

Thanks

Re: Bill price changed for next month

sassyb_ — Sat, 26 Nov 2022 20:59:34 GMT

Something is definitely not right, surely it can’t just be us two lol

Re: Bill price changed for next month

Gareth43 — Sat, 26 Nov 2022 21:00:23 GMT

No discounts that have expired and when I look at itemised charges it shows nothing and says 0. I guess I’m ringing up in morning then thanks mate

Re: Bill price changed for next month

Gareth43 — Sat, 26 Nov 2022 21:04:07 GMT

Although I’ve just checked the online site and that is stating everything as it should, but the app is where it’s saying different. So something not right. Maybe the app is glitchy but I’ll ring tomorrow to be sure

Re: Bill price changed for next month

sassyb_ — Sat, 26 Nov 2022 21:12:53 GMT

It does seem really strange! When I go onto the website it just says my bill will be more next month as I use Weare8 so I get money knocked off per month by watching videos etc, this makes sense but it shouldn’t be that much difference! Should only be £3! So I have no idea whats going on!

Re: Bill price changed for next month

Gareth43 — Sat, 26 Nov 2022 21:29:47 GMT

That’s a coincidence as I also use we are 8 and used £5 of that off my last bill. But according to the app my next bill will be £8.33 more. It would make sense if it said £5 more.

Re: Bill price changed for next month

sassyb_ — Sat, 26 Nov 2022 21:32:11 GMT

Hm, is this the first time you have used we are 8 to knock some money off? It is for me, I may query it with them, I’m very confused! Surely it would just go back to how much you usually pay, not that and then some!

Re: Bill price changed for next month

Gareth43 — Sat, 26 Nov 2022 22:00:08 GMT

No I’ve taken money from we are 8 a few times and usually if you withdraw £5 from we are 8 to use towards yre mobile bill. Usually next months bill will say it will be higher but only higher by the £5 or whatever you withdrew from we are 8. For instance my bill is usually £25 this month I use we are 8 £5 credit towards my bill so technically my bill was only £20 as we are 8 paid £5 of it but next month it will say you’re bill will be higher than normal as it will go back upto the £25 it should be at if you get me. But mine gone up by &8.33 and not £5 I used from we are 8

Re: Bill price changed for next month

Gareth43 — Sat, 26 Nov 2022 22:02:25 GMT

I believe the app is displaying incorrect information and it’s not the first time it as done that. I also believe it will sort itself out but you can ring up just to be sure

Re: Bill price changed for next month

GEL73 — Thu, 06 Apr 2023 17:09:18 GMT

its due inflation and csi annual price charge

Re: Bill price changed for next month

Chris_B — Thu, 06 Apr 2023 18:23:46 GMT

@GEL73 . If you had looked at the dates of this thread you’d seen that nothing to do with the yearly price increase. And that’s RPI not CSI

Re: Bill price changed for next month

KasunHettiara — Tue, 06 Jun 2023 14:09:12 GMT

Normally my bill £23.00 but they charge £26.00

Re: Bill price changed for next month

KasunHettiara — Tue, 06 Jun 2023 14:14:07 GMT

Doesn't matter new year my contract £23.00 pound way are they are extra taken £3.00 pound

Re: Bill price changed for next month

Katie_B — Tue, 06 Jun 2023 14:14:49 GMT

Hello @KasunHettiara.

Welcome to the community.

Have you been able to log in to your My EE account online to see a breakdown of your bill?

Katie

Re: Bill price changed for next month

XRaySpeX — Thu, 08 Jun 2023 20:20:45 GMT

@KasunHettiara : That 14.4% increase about fits EE's annual Mobile CPI plus 3.9% price changes that you contracted to & agreed to when you signed up for your plan.