topic Re: New mobile price showing on account different in Contracts & Billing

New mobile price showing on account different

craftynan — Sat, 26 Nov 2022 08:23:39 GMT

Recently upgraded mobile from BT, was given price of £53.10 a month but now added on account as £59, really fed up as I have spent the last 3 days on the phone trying to sort out the transfer

Re: New mobile price showing on account different

Leanne_T — Sat, 26 Nov 2022 09:00:33 GMT

Hi @craftynan

Thanks for coming here.

Are there any extra charges showing on your bill, or, do you have an extra plan charge for the first bill?

Leanne.

Re: New mobile price showing on account different

craftynan — Sat, 26 Nov 2022 10:24:53 GMT

Hi thanks for the reply. I have no extra charges and as far as I know no extra plan charge for first bill. It is showing as £59 monthly.

Re: New mobile price showing on account different

Leanne_T — Sat, 26 Nov 2022 10:33:20 GMT

I see @craftynan

In this case, please give us another call on 150 and the team will get this looked into for you.

Thanks.

Leanne.