topic Re: Make a complaint in Contracts & Billing

Make a complaint

NotBrian — Fri, 25 Nov 2022 06:30:08 GMT

Hi can some please help and advise how I actually make a complaint

as in the mechanics, which page/option as all I keep finding is people wanting to make a complaint but no advice on how to

ive tried messaging on the app even calling but to no avail

any help would be appreciated

NotBrian

Re: Make a complaint

Northerner — Fri, 25 Nov 2022 08:33:43 GMT

Hi @NotBrian

Please see here:

https://ee.co.uk/help/help-new/safety-and-security/protecting-your-information/complaints-code-of-practice

Thanks

Re: Make a complaint

XRaySpeX — Fri, 25 Nov 2022 13:19:39 GMT

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form at the foot of the page.