https://community.ee.co.uk/t5/Contracts-Billing/Cancelling-contract-and-refund/m-p/1202398#M65004 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3259499">@Libina</a>&nbsp; Your upgrade has nothing to do with you paying off your old contract that you cancelled. &nbsp; &nbsp;<BR /><BR /></P> <P>Did you go to the store and request that they cancel the upgrade/order ? &nbsp;As they took the upfront cost.&nbsp;</P> Thu, 24 Nov 2022 19:54:54 GMT Chris_B 2022-11-24T19:54:54Z https://community.ee.co.uk/t5/Contracts-Billing/Cancelling-contract-and-refund/m-p/1202369#M65001 <P>Hi,&nbsp;</P><P>I have ordered a iPhone 14 pro from the EE store and I have waited almost for one month. And I haven’t got the phone. So I cancelled my contract. I haven’t received my upfront cost of £50 and they have also took £71 from my bank account as direct debit.&nbsp;</P> Thu, 24 Nov 2022 19:24:01 GMT https://community.ee.co.uk/t5/Contracts-Billing/Cancelling-contract-and-refund/m-p/1202369#M65001 Libina 2022-11-24T19:24:01Z https://community.ee.co.uk/t5/Contracts-Billing/Cancelling-contract-and-refund/m-p/1202398#M65004 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3259499">@Libina</a>&nbsp; Your upgrade has nothing to do with you paying off your old contract that you cancelled. &nbsp; &nbsp;<BR /><BR /></P> <P>Did you go to the store and request that they cancel the upgrade/order ? &nbsp;As they took the upfront cost.&nbsp;</P> Thu, 24 Nov 2022 19:54:54 GMT https://community.ee.co.uk/t5/Contracts-Billing/Cancelling-contract-and-refund/m-p/1202398#M65004 Chris_B 2022-11-24T19:54:54Z