https://community.ee.co.uk/t5/Contracts-Billing/Why-do-you-not-listen/m-p/1202319#M64995 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3258915">@Neilgayle</a></P> <P>Welcome to the community.</P> <P>I'm sorry to hear that this has happened. I'm not sure what we're able to do now to fix this, but if you would like to discuss it further, I would suggest speaking to our <A href="https://ee.co.uk/contact-ee" target="_blank">Mobile Care team</A> so that they can register a complaint against your account.</P> <P>Chris</P> Thu, 24 Nov 2022 16:59:12 GMT Christopher_G 2022-11-24T16:59:12Z https://community.ee.co.uk/t5/Contracts-Billing/Why-do-you-not-listen/m-p/1202280#M64991 <P>Iv just joined ee from bt iv upgraded my grangaughters phone (the bill is in my name) for Christmas and because its my grandaughters phone number on account they keep sending her text asking lots of questions about her new devise and similar things&nbsp; it's totaly ruined the suprise I'm so annoyed I'm thinking of cancelling the contract they just will not listen WHY</P> Thu, 24 Nov 2022 15:25:46 GMT https://community.ee.co.uk/t5/Contracts-Billing/Why-do-you-not-listen/m-p/1202280#M64991 Neilgayle 2022-11-24T15:25:46Z https://community.ee.co.uk/t5/Contracts-Billing/Why-do-you-not-listen/m-p/1202319#M64995 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3258915">@Neilgayle</a></P> <P>Welcome to the community.</P> <P>I'm sorry to hear that this has happened. I'm not sure what we're able to do now to fix this, but if you would like to discuss it further, I would suggest speaking to our <A href="https://ee.co.uk/contact-ee" target="_blank">Mobile Care team</A> so that they can register a complaint against your account.</P> <P>Chris</P> Thu, 24 Nov 2022 16:59:12 GMT https://community.ee.co.uk/t5/Contracts-Billing/Why-do-you-not-listen/m-p/1202319#M64995 Christopher_G 2022-11-24T16:59:12Z