topic Re: Additional Line Order in Contracts & Billing

Additional Line Order

maxkelby92 — Mon, 21 Nov 2022 22:35:17 GMT

I just placed an additional line order after months of it saying not eligible this month it finally allowed me. I notice it now, once again, won’t let me add another additional line it says I’m not eligible (which is fine) so I’m assuming that means the order I just placed while it said I was eligible has gone through?

I got an email saying “Thanks for your order, your order is on its way” but when I enter the order number and my email address into EE’s order tracker it tells me it can’t give any details on my order. Maybe I’m just being too hasty but I’m just keen to know if it’s all been approved or if it’s still subject to further checks. I’ve been building a positive payment history with EE since I joined so I’m assuming that’s why they let me take out a new line after my most recent bill was paid (previous months I was not eligible…and I’m once again not eligible after placing this new order).

Re: Additional Line Order

Katie_B — Tue, 22 Nov 2022 09:27:48 GMT

Good morning @maxkelby92.

Welcome to the community.

Have you received any further update regarding your order?

Speak soon,

Katie.

Re: Additional Line Order

maxkelby92 — Tue, 22 Nov 2022 10:06:01 GMT

@Katie_B no I have not

Re: Additional Line Order

Katie_B — Tue, 22 Nov 2022 10:07:56 GMT

If you have received a confirmation email regarding your order, your order has been received @maxkelby92.

Should we require further information we will be in touch.

You can always check this by giving our customer care team a call on 150.

Katie 🙂

Re: Additional Line Order

maxkelby92 — Tue, 22 Nov 2022 10:19:23 GMT

@Katie_B so by “received” that doesn’t (yet) mean ACCEPTED then? I’m just anxious it’ll fail as my credit rating isn’t the best but my payment history with EE is brilliant. In fact I regularly pay over 3x the value of my bill after adding stuff on via Charge to Bill so affordability isn’t an issue but credit “history” might be. Which concerns me a little bit. I’m assuming payment history has an important weight/influence on the decision for an additional line vs original first-time order?

Re: Additional Line Order

Katie_B — Tue, 22 Nov 2022 10:24:11 GMT

Hi @maxkelby92.

Our sales support team will be in touch if any further information is required.

If you wish to get this checked our customer care team who have account access will be able to confirm if your order has been accepted.

Katie.

Re: Additional Line Order

maxkelby92 — Tue, 22 Nov 2022 10:57:59 GMT

@Katie_B I rang 150 and they informed me it had all been accepted for delivery tomorrow but I noticed there was an issue with the delivery address (they failed to specify what number) so they cancelled the order, placed me on a “silent hold”, and placed a new order manually for me for the exact same order/deal with the correct details and informed me it had all gone through for delivery tomorrow. Just got the confirmation email as I was typing this message. 👍

Re: Additional Line Order

Katie_B — Tue, 22 Nov 2022 11:14:23 GMT

That's great to hear @maxkelby92.

Thanks for keeping us updated.

Have a great day,

Katie.