topic Re: Setting up a direct debit in Contracts & Billing

Setting up a direct debit

GWill246 — Thu, 17 Nov 2022 03:45:21 GMT

I’m trying to set up a direct debit but someone else is paying for their phone and mine at the same time. Is there a way of just taking my number off their direct debit and create two separate direct debits?

Thanks

Re: Setting up a direct debit

Chris_B — Thu, 17 Nov 2022 07:35:37 GMT

@GWill246 Only if you have both devices on separate accounts. If they’re on the same account then it’s one bill.

Re: Setting up a direct debit

GWill246 — Thu, 17 Nov 2022 10:04:59 GMT

Is there a way to take one of the numbers of their account to make a separate bill then?

Re: Setting up a direct debit

bristolian — Thu, 17 Nov 2022 10:17:35 GMT

As mentioned, billing and payments are set at account level, so you have 3 options here.

1: Account split - 2 separate accounts in the same name.

2: Change of legal ownership - new account holder agrees to take one phone over.

3: Make manual payments to the account a few days prior to the bill date, equivalent to the monthly subscription.

Splitting the account will mean losing data sharing between those phones, this is a benefit of sharing a billing account.

Re: Setting up a direct debit

stebecwilson — Mon, 21 Nov 2022 11:54:48 GMT

Can you link the two accounts for family discount?

Re: Setting up a direct debit

Leanne_T — Mon, 21 Nov 2022 13:09:53 GMT

Hi @stebecwilson

If you would like to merge the accounts, please call us on 150 and the team will be happy to help 🙂

Leanne.