https://community.ee.co.uk/t5/Contracts-Billing/Cancelled-contract-no-update/m-p/1198653#M64664 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3209365">@luluboo90</a>.</P> <P>Did the store send the phone back on your behalf?</P> <P>It can take up to ten days for a return to be processed.</P> <P>Jon</P> Wed, 16 Nov 2022 13:41:57 GMT Jon_K 2022-11-16T13:41:57Z https://community.ee.co.uk/t5/Contracts-Billing/Cancelled-contract-no-update/m-p/1198588#M64661 <P>I cancelled my order and contract in the EE store on Saturday but it hasn't updated on my account and I haven't received a confirmation that the device has been received by EE, I never actually had the phone as it was out for delivery when I cancelled it and I received a refund for the upfront cost of the iPhone 14 pro.&nbsp;</P><P>Can someone shed some light on this as I am getting concerned that my contract hasn't actually been cancelled.</P><P>&nbsp;</P><P>Thanks</P> Wed, 16 Nov 2022 11:37:26 GMT https://community.ee.co.uk/t5/Contracts-Billing/Cancelled-contract-no-update/m-p/1198588#M64661 luluboo90 2022-11-16T11:37:26Z https://community.ee.co.uk/t5/Contracts-Billing/Cancelled-contract-no-update/m-p/1198653#M64664 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3209365">@luluboo90</a>.</P> <P>Did the store send the phone back on your behalf?</P> <P>It can take up to ten days for a return to be processed.</P> <P>Jon</P> Wed, 16 Nov 2022 13:41:57 GMT https://community.ee.co.uk/t5/Contracts-Billing/Cancelled-contract-no-update/m-p/1198653#M64664 Jon_K 2022-11-16T13:41:57Z