topic Re: Cancelling an old number after upgrading in Contracts & Billing

Cancelling an old number after upgrading

WOODYCANTONA — Wed, 16 Nov 2022 08:54:24 GMT

I upgraded my boys phone and they are still charging me for the old number ,they told me originally that it was all sorted but I am still paying the bill,

I have tried phoning them but after 2 hours each time I gave up ,how can I sort this online

Re: Cancelling an old number after upgrading

Leanne_T — Wed, 16 Nov 2022 08:35:47 GMT

Hi @WOODYCANTONA

Thanks for posting.

Did you get a new number with the upgrade?

Have you received the phone?

Leanne.

Re: Cancelling an old number after upgrading

WOODYCANTONA — Wed, 16 Nov 2022 15:45:15 GMT

HI LEANNE
Yes we got a new number with the upgrade but EE did not cancel the old number after telling me they would
Kind regards
Mark Wood

Re: Cancelling an old number after upgrading

Leanne_T — Wed, 16 Nov 2022 15:46:53 GMT

Thanks @WOODYCANTONA

If this was an upgrade you would not get a new number, it sounds like this has been an additional contract on your account.

Have you requested to cancel the number over 30 days ago?

Leanne.