topic Re: SIM Only Upgrade issue in Contracts & Billing

SIM Only Upgrade issue

chrisdemetriou — Mon, 14 Nov 2022 22:41:15 GMT

I ordered 200GB Sim Only (24mth) £23 deal and received 125GB!!

This needs fixing.

Re: SIM Only Upgrade issue

XRaySpeX — Mon, 14 Nov 2022 22:57:19 GMT

Look in your online MyEE Add-ons for the other 75GB.

Re: SIM Only Upgrade issue

chrisdemetriou — Mon, 14 Nov 2022 23:29:15 GMT

There is no 75GB in my add-ons

Re: SIM Only Upgrade issue

Jon_K — Tue, 15 Nov 2022 08:57:55 GMT

Hi @chrisdemetriou.

If you can't see this in your account, I'd recommend speaking with our Customer Care team so they can check your account to make sure the add-on is there.

Jon

Re: SIM Only Upgrade issue

chistery — Tue, 15 Nov 2022 09:07:15 GMT

On my upgrades page, for the 200GB for £23 plan, it says it's 200GB for the price of 125GB. Extra data added after 10 days

This is the same for new customers too, seems a bizarre thing to do and will just lead to people questioning it. I'm sure EE have a good reason for it. 🤣

Re: SIM Only Upgrade issue

chrisdemetriou — Tue, 29 Nov 2022 10:15:27 GMT

Nothing added after 2 weeks. Im calling Customer care.

Re: SIM Only Upgrade issue

Leanne_T — Tue, 29 Nov 2022 10:56:43 GMT

Thanks @chrisdemetriou

The team will get this looked into for you.

Leanne.

Re: SIM Only Upgrade issue

AlrightKrafty — Wed, 30 Nov 2022 18:23:17 GMT

Did you get this sorted? Similar issue here, decided to upgrade to this plan because it was offering 200GB but my Add-on is giving me just an additional 20GB free so 145GB total.

Re: SIM Only Upgrade issue

chrisdemetriou — Wed, 30 Nov 2022 21:52:15 GMT

Yes customer services had to add some add-ons to make up to the full 200. Quite a faff. She said "the updater" hadn't worked on the 200GB sim only offer.

Re: SIM Only Upgrade issue

Tttxxx — Sat, 10 Dec 2022 22:58:56 GMT

I had been to the ee shop yesterday and the staff firstly asked me where i got the 125+75free offer from, and they told me the 125+75gb was a special offer which the White City EE branch offered to me, so that it wouldn’t be shown on the app. They didn’t add extra add-on for me. I’m so confused now.

Re: SIM Only Upgrade issue

Jon_K — Sun, 11 Dec 2022 10:09:40 GMT

Are there any data add-ons in your My EE Account, @Tttxxx?

Jon

Re: SIM Only Upgrade issue

Tttxxx — Sun, 11 Dec 2022 14:20:13 GMT

Unfortunately no, there’s no 75gb free add-on, all i got was a 1gb free on my second number.

Re: SIM Only Upgrade issue

Jon_K — Sun, 11 Dec 2022 14:34:13 GMT

You could try calling our Customer Care team so they can have a look at your account, @Tttxxx.

They will be able to see what is happening.

Jon