topic Wrong billing in Contracts & Billing

Wrong billing

azizotoo — Sun, 13 Nov 2022 19:52:20 GMT

Please my monthly payment is supposed to be £48.5 but the bill stated on my account is £98.5 . Why? When I ordered for the iPhone 13 mini the upfront payment was £80 but I received a voucher of £50 so I paid £30. The monthly payment is supposed to be 48.5 but it has gone up by £50. Any help?

Re: Wrong billing

Chris_B — Sun, 13 Nov 2022 20:26:30 GMT

@azizotoo You will have to call customer services about this. There is no access to your EE account from here as this is a public forum.

Re: Wrong billing

azizotoo — Sun, 13 Nov 2022 21:22:15 GMT

Thanks a lot. Will surely call them

Sent from my iPhone

Re: Wrong billing

XRaySpeX — Sun, 13 Nov 2022 22:21:11 GMT

@azizotoo : It's probably a £50 refundable security deposit against roaming. If you don't intend to use your phone abroad, ask CS for it to be returned.