EE account is broken

Phillsb — Sun, 13 Nov 2022 13:33:34 GMT

My EE account is broken.
I have been trying to fix this for nearly a year now and no one is able to resolve it. One agent cancel my DD causing more issues.

I am BT employee on colleague products and not able to resolve through that team.

In brief

I want to purchase an Apple Watch for my wife.

I have an additional line added and been through the process for it.
I was part of a trial last year “EE FINANCE DEVICE TRIAL” for the BT EE Trials team. since this trial it has left a flag on my account, this stops any further purchasing.
I have spoken to the trials team and I’m being ignored.

I have been an employee for 22 year from Mercury-One2One, T-Mobile, EE & now BT and to be honest this is the worst service I have received as a customer.

if I was a member of the public I would have kicked up a stink, but I’m not, and have been very patient

please help fix my account.

Re: EE account is broken

Jon_K — Sun, 13 Nov 2022 15:05:26 GMT

Hi @Phillsb.

I'll send you a private message on here.

Jon

topic Re: EE account is broken in Contracts & Billing

EE account is broken

Re: EE account is broken