topic Re: Reimbursement in Contracts & Billing

Reimbursement

Tumpa — Wed, 09 Nov 2022 11:40:01 GMT

My phone contact was end last April but Ee took phone plan continuously. How can I get refund.

Re: Reimbursement

XRaySpeX — Wed, 09 Nov 2022 11:44:05 GMT

@Tumpa : Unless you cancelled your contract, you are not due for a refund. These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away. There will however be a 10% discount after 3 months.

Re: Reimbursement

Tumpa — Sun, 13 Nov 2022 08:44:20 GMT

Dear sir ,

my contact of the phone was end in April. I paid off the phone price in last April. So I am asking the reimbursements against the phone EE deducted from my bank.

Re: Reimbursement

Jon_K — Sun, 13 Nov 2022 09:02:13 GMT

Hi @Tumpa.

Did you cancel the contract once it ended in April?

Jon

Re: Reimbursement

bristolian — Sun, 13 Nov 2022 09:35:01 GMT

EE have no concept of paying the phone cost off, you have an agreed monthly fee inclusive of all your services.

Once your minimum term expires, you are free to move to a SIM-only plan. You should otherwise get, I believe, a 10% discount after 3 months.