Bills won't download

Buffem — Fri, 11 Nov 2022 18:20:23 GMT

Hi - I'm just trying to download my bills for the latter half of 2021. I did the early half of 2021 last week with no problems. Today, when I click on the 'Download bill' option, nothing happens. I've tried opening the link in a new tab but that just takes me back to the main billing page. I've tried downloading the bills in a different browser (I'm usually on Chrome but have tried Edge) with no luck, and have also tried downloading from the app but that is just doing nothing when I click on the link too. Is this a bug or is there anything else I can try? As I say, it was fine last week. I've also tried downloading the bills that I successfully downloaded last week and they don't work either any more.

If anyone is able to help, it would be greatly appreciated 🙂

Re: Bills won't download

Jon_K — Sat, 12 Nov 2022 09:09:10 GMT

Hi @Buffem.

I'd recommend getting in touch with our Customer Care team about this.

They'll be able to help with your bills, and also check your account to see why you can't download them.

Jon

topic Re: Bills won't download in Contracts & Billing

Bills won't download

Re: Bills won't download