topic Change the plan for down grading. in Contracts & Billing

Change the plan for down grading.

Hide-o — Fri, 11 Nov 2022 12:16:20 GMT

I don’t use as much as my plan now.

So l want to my bill small.

Re: Change the plan for down grading.

Chris_B — Fri, 11 Nov 2022 13:37:46 GMT

@Hide-o You can only downgrade to a cheaper tariff when you are due your upgrade, which is 45 days before your minimum term you cannot lower your tariff mid contract as your contract price is for the term of the contract. How much you use or don’t use your tariff allowance is up to you and it doesn’t mean you can change that contract price if you don’t use your device that much now.

Re: Change the plan for down grading.

oyabugbefamous — Fri, 03 Feb 2023 14:09:09 GMT

In the first place I never opted for this upgrade and now I am telling you to put me where upgraded my account from period.

Re: Change the plan for down grading.

Leanne_T — Fri, 03 Feb 2023 14:56:38 GMT

Hi @oyabugbefamous

Thanks for coming here.

When was the upgrade?

Have you had a new phone sent out?

Leanne.