topic Re: Extra charges in Contracts & Billing

Extra charges

JOKER2K11 — Thu, 10 Nov 2022 11:43:29 GMT

Upgraded 4 of my contracts. Then get an extra 150 charge I ring up days ago they say this was an accident??they will sort it yet the extra charge is still there and today is my bill day and they try take the extra 150 still? 10 years loyalty for what?? Disgusting from ee

Re: Extra charges

Chris_B — Thu, 10 Nov 2022 13:28:25 GMT

@JOKER2K11 They can not amend the bill once received but they should have amended the backend so it doesn’t try and take that amount. I had the same issue once but it was for £650. You need to call customer service to sort this.

Re: Extra charges

JOKER2K11 — Thu, 10 Nov 2022 13:31:21 GMT

I have rang up twice in 3 days. They gonna sort it they say will ring me back? No call back and not amended my bill . Multi million pound company just trying to Rob us

Re: Extra charges

James_B — Thu, 10 Nov 2022 14:01:38 GMT

Hi @JOKER2K11,

Welcome to the EE Community. 🙂

I'm sorry to hear there was a problem with your bill. When were you advised you would receive a call back?

James

Re: Extra charges

JOKER2K11 — Thu, 10 Nov 2022 14:58:26 GMT

Yesterday and today before 1pm but nothing

Re: Extra charges

James_B — Thu, 10 Nov 2022 17:15:29 GMT

Hi @JOKER2K11,

Has a member of the team been in touch yet?

James

Re: Extra charges

JOKER2K11 — Thu, 10 Nov 2022 17:22:13 GMT

No they haven't you work for ee how do you not no?

Re: Extra charges

James_B — Thu, 10 Nov 2022 17:27:20 GMT

Hi @JOKER2K11,

Sorry, I don't have access to your account via the community. I've sent you a private message to take some details.

Thanks

James