topic Re: Why are you still charging me for 2 accounts when I only have 1 in Contracts & Billing

Why are you still charging me for 2 accounts when I only have 1

Michellefantom6 — Wed, 09 Nov 2022 21:37:05 GMT

Re: Why are you still charging me for 2 accounts when I only have 1

Michellefantom6 — Wed, 09 Nov 2022 21:42:33 GMT

Re: Why are you still charging me for 2 accounts when I only have 1

XRaySpeX — Wed, 09 Nov 2022 22:18:43 GMT

@Michellefantom6 : Did you once have 2 & believe that 1 of them ended even tho' you never cancelled it?

These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away.

Re: Why are you still charging me for 2 accounts when I only have 1

Michellefantom6 — Wed, 09 Nov 2022 22:23:04 GMT

I'm a new customer to EE and just feel as though I'm being robbed. And I don't think they are competent

Re: Why are you still charging me for 2 accounts when I only have 1

bristolian — Wed, 09 Nov 2022 22:33:53 GMT

If you explain the circumstances that have led to this query, you may be able to get some good advice on this forum.

Re: Why are you still charging me for 2 accounts when I only have 1

Michellefantom6 — Wed, 09 Nov 2022 22:53:15 GMT

Can't get on the forum

mrs m fantom

Re: Why are you still charging me for 2 accounts when I only have 1

XRaySpeX — Wed, 09 Nov 2022 22:56:06 GMT

You are on this forum. You are successfully posting here. We just don't understand the particulars of your query.