topic 2nd mobile on my account in Contracts & Billing

2nd mobile on my account

Setzer55 — Mon, 07 Nov 2022 18:02:52 GMT

I pay for my mother's mobile as well. As mine ... Her number is xxxxxxxxxxxxx she was tragically killed in a road accident on 25/10/2022.... As you can see there is no usage from that date onwards ... Please can I terminate this contract.... I will still keep my contract xxxxxxxxxx..... I have phoned 150 but I'm forever in a queue . Thank you James

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Re: 2nd mobile on my account

Schockwave — Mon, 07 Nov 2022 18:09:06 GMT

Hello @Setzer55 ,

Welcome to the community,

Sorry to hear about your mother being killed in a road accident, but unfortunately there is no account access here, you will have to speak to customer service to do this.

Worth hanging up and trying at different times, it should not normally take more than 10-15 minutes before someone answers, at the most 30 minutes. It should also let you know roughly how long it will take for someone to answer and you should be able to ask for a call back when you ring, I believe, if it is very busy.

Re: 2nd mobile on my account

James_B — Mon, 07 Nov 2022 18:55:30 GMT

Hi @Setzer55,

I'm very sorry to hear of your loss. I've sent you a private message. Please check your inbox and get back to me when you can.

James

Re: 2nd mobile on my account

XRaySpeX — Mon, 07 Nov 2022 18:55:51 GMT

I'm sorry to hear of your tragic news.

Follow the advice in Change my account in the case of a life event :

Notifying us of a bereavement

Use the online form to notify us of a bereavement.

We’ll need:

the account holder’s name and number
a number to contact you on

If you experience a bereavement, you can either:

disconnect their broadband or number and close their account
transfer the connection or number to someone else