topic Re: My monthly plan says £42 million! in Contracts & Billing

My monthly plan says £42 million!

Shaun_Rae — Sun, 06 Nov 2022 19:02:13 GMT

So I logged into the EE app on my phone and even the website and it says my monthly plan is like £42889426/month.

Usually it's £25/month. I cannot afford to pay 42 million quid a month.

Re: My monthly plan says £42 million!

Northerner — Sun, 06 Nov 2022 19:06:46 GMT

Hi @Shaun_Rae

Please say you've screenshot this 🤣.

Thanks

Re: My monthly plan says £42 million!

Shaun_Rae — Sun, 06 Nov 2022 19:09:34 GMT

Re: My monthly plan says £42 million!

Chris_B — Sun, 06 Nov 2022 19:39:05 GMT

@Shaun_Rae That’s some tariff you’ve got there. It might be worth calling customer services about this. That’s some out of allowance charges. 🤪

Re: My monthly plan says £42 million!

grsdev — Sun, 06 Nov 2022 21:36:18 GMT

The My EE app has been having some... teething problems over the past week or so but this is the first time I've seen those problems on a PAYM phone!

Please call customer services on 150. They alone can help; this is a user forum here.

Re: My monthly plan says £42 million!

Jon_K — Mon, 07 Nov 2022 09:32:10 GMT

Hi @Shaun_Rae.

Wow, that's slightly higher than expected.

Have you managed to get in touch with our Customer Care team?

Jon

Re: My monthly plan says £42 million!

Chris_B — Mon, 07 Nov 2022 09:46:51 GMT

@Jon_K I’ve just noticed that’s excluding VAT. 🤣🤣🤣🤣.

That puts the bill to over £51 million. 🤣

Re: My monthly plan says £42 million!

Northerner — Mon, 07 Nov 2022 11:55:13 GMT

@Shaun_Rae

This has to be thread of the year....🤣

@Jon_K "Have you managed to get in touch with our Customer Care team?" To ask for a breakdown of those extra charges 🤣

Re: My monthly plan says £42 million!

EssexBoyEE — Mon, 07 Nov 2022 13:31:09 GMT

Might be worth getting in touch with your Bank to get an Extended Overdraft for when the Direct Debit hits.

Seriously though, I do sympathise with you, I stayed in a Post House Hotel in Derby once for one evening and my Bill was over £250K, when I queried it, the reply was "did you use the Pay per View TV or the Bar Fridge?"

Re: My monthly plan says £42 million!

grsdev — Mon, 07 Nov 2022 13:43:11 GMT

What on earth did they have in the bar fridge to cost 1/4 million £ !!!!

Re: My monthly plan says £42 million!

EssexBoyEE — Mon, 07 Nov 2022 13:57:33 GMT

No idea, I was too busy watching the TV 🙂

Was toying with the idea of making a few Phone Calls, glad I didn't now.