topic Re: Spend cap is useless in Contracts & Billing

Spend cap is useless

Chatty1979 — Fri, 04 Nov 2022 23:08:51 GMT

Despite setting a £5 monthly spend cap my ex fiancee managed to spend over £350 on "services from other companies" . How is this even possible

Re: Spend cap is useless

XRaySpeX — Fri, 04 Nov 2022 23:15:37 GMT

Spend caps don't restrict charge to bill, for example: in-app purchases.

Re: Spend cap is useless

Chatty1979 — Fri, 04 Nov 2022 23:16:05 GMT

Also just to add insult to injury I've had my SMS suspended, so I'm locked out of my banking app for failing to verify I am me 😤

Re: Spend cap is useless

Chatty1979 — Fri, 04 Nov 2022 23:27:12 GMT

It's called a spend cap, to cap your spending to an agreed amount,

Re: Spend cap is useless

XRaySpeX — Sat, 05 Nov 2022 00:57:18 GMT

Yes, it is but it doesn't cap everything - see How do I set up and manage Spend Cap? :

Charges that aren’t restricted:

data pass purchases, both whilst in the UK and roaming
data charges and run-on rates if you’ve exhausted your data allowance or data pass
add on purchases such as BT sport, Apple Music, or add-ons for extra minutes or texts. For use in the UK or abroad monthly plan charges (Price Plan)
service charges for premium calls and texts to numbers beginning with 09, 118, 083 084, 085, 087, 070 (if not covered by an allowance or an add-on)
charge to bill, for example: Digital Content, Music Subscription Services, in-app purchases
voice short codes (5-digit numbers)
premium rate texts you receive
admin charges or late payment fees
insurance for your device purchased through EE

Re: Spend cap is useless

Chatty1979 — Sat, 05 Nov 2022 04:28:14 GMT

I dont think your understanding the misinterpretation of the spend cap, it should be called spend visor because the term "CAP" means to cover or seal various situations in there enteririty.

Re: Spend cap is useless

Leanne_T — Sat, 05 Nov 2022 08:12:01 GMT

Hi @Chatty1979

Thanks for coming here.

If you get in touch with our mobile care team on 0800 079 8586, they can look into available bars for any future usage.

Leanne.