topic Re: Unable to download some (but not all) bills from My EE in Contracts & Billing

Unable to download some (but not all) bills from My EE

hmallett — Fri, 04 Nov 2022 13:41:46 GMT

I am trying to download the last year of bills. When I go to My EE I can download my bills for the last three months (August 2022 - October 2022). I am also able to download bills before August 2021. However I cannot download any bills between September 2021 and July 2022. When I click the @"Download Bill" link nothing happens.

Any help appreciated!

Re: Unable to download some (but not all) bills from My EE

Jon_K — Fri, 04 Nov 2022 15:41:32 GMT

Hi @hmallett.

Are you trying to do this in the app or online?

Jon

Re: Unable to download some (but not all) bills from My EE

hmallett — Fri, 04 Nov 2022 15:52:50 GMT

Hi @Jon_K

This is online, through a browser.

Re: Unable to download some (but not all) bills from My EE

Jon_K — Fri, 04 Nov 2022 16:31:17 GMT

Thanks @hmallett.

Are you able to try clearing your cache and cookies if you haven't done so already, or try another browser?

If you're still unable to access your bills I'd recommend speaking with out Customer Care team.

Jon