topic Re: Won't let me pay bill in Contracts & Billing

Won't let me pay bill

ChrisShaw — Thu, 11 Aug 2022 20:58:06 GMT

I've came away to work and was on a promise to pay which isn't due yet and they have cut me off before the agreed time ... now it will not accept my payment on the app or online and cannot get through to anyone for help or to pay I need contact with home. Can anyone help?

Re: Won't let me pay bill

Jon_K — Fri, 12 Aug 2022 08:52:06 GMT

Hi @ChrisShaw.

Welcome to the community.

What happens when you try to make a payment?

Are you able to call our Customer Care team from another phone?

Jon

Re: Won't let me pay bill

peter197 — Thu, 03 Nov 2022 23:13:47 GMT

Re: Won't let me pay bill

Christopher_G — Fri, 04 Nov 2022 07:46:27 GMT

Hi @peter197

Welcome to the community.

What are you saying no to? Are you having problems paying your bill? If so, how is it that you're trying?

Chris