topic Re: Account not closed in Contracts & Billing

Account not closed

Mirisk — Wed, 02 Nov 2022 22:33:38 GMT

I have contracted a "Mob BB 40G 1M" for 1 month. Paid in full for the equipment and for the data. I specified I won't need the service for longer. Three months has gone since I signed and paid it. And today, I received out of the blue a letter for a debs collector company claiming for two months bills and their fee. What my surprise to find out EE did not closed my account, did not contacted me to notify I "own" to EE the wrong-ly charges for "Mob BB" that I instructed to be closed 2 months earlier. Has anyone came across with similar situation? How have you solved? Thank you for advise.

Re: Account not closed

XRaySpeX — Wed, 02 Nov 2022 22:50:50 GMT

@Mirisk : You took out the contract but you never cancelled it.

These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away, even the monthly contracts as you have.

Re: Account not closed

Mirisk — Wed, 02 Nov 2022 23:00:27 GMT

That policy was not explained to me when i did the contract. I have not written notification of that. EE has confirmed 1month contract. That policy is only to mislead customers, and to keep charging. Nonetheless, i have landline and broadband with EE, and every single month I got a notification of my broadband bill, but I do not received any notification about any other bills.

Re: Account not closed

XRaySpeX — Wed, 02 Nov 2022 23:04:13 GMT

You would have been prompted to read the T&C's & that you accepted them. It's the same as when you take out any contract.

Re: Account not closed

Mirisk — Wed, 02 Nov 2022 23:15:25 GMT

I instructed to end the contract on a certain date. Yes i did inform that the account was not needed after certain date. For what i concern that was my cancellation notice. Thank you for let ne know what the Terms and Conditions of EE say about that... I do not understand why EE did not accept my notification. Why I was nt notified i owned EE two months? Why EE only notify every month that my broadband bill is ready? Again, bad business practices and I,will escalate this to Ofcom and Consumer Office if needed. And again, thank you for your imput.

Re: Account not closed

XRaySpeX — Wed, 02 Nov 2022 23:22:09 GMT

That would have been pre-contract discussion of what was possible, not a formal notice to cancel.

Re: Account not closed

Mirisk — Tue, 08 Nov 2022 19:13:12 GMT

Basically. It is an extortion. I do not understand what is the target to
roll over when It was told when signed the contract the termination date.
The only reason, i guess, for ignoring this instruction is not other that
keep charging... an extortion and bad business practice....

Manuel