https://community.ee.co.uk/t5/Contracts-Billing/Upgrade-options/m-p/1191915#M63994 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3200771">@Tia_Ming</a>.</P> <P>&nbsp;</P> <P>I'm not sure why this would happen if you're due an upgrade.</P> <P>&nbsp;</P> <P>I'd recommend calling our Upgrades Team so they can check your account and discuss your options.</P> <P>&nbsp;</P> <P>Jon</P> Tue, 01 Nov 2022 09:23:23 GMT Jon_K 2022-11-01T09:23:23Z https://community.ee.co.uk/t5/Contracts-Billing/Upgrade-options/m-p/1191789#M63985 <P>Hello I am trying to upgrade my phone and look at the different phones and plans but not being able to access this information as each time I go to upgrade mobile, I am getting the message come up “Sorry, you can’t upgrade this device just yet”. Which I don’t understand as I was given the option for an early upgrade a few months back and my contract is due to end on the 9th Nov 2022. Please could you help me understand why I am not being able to access my upgrade!</P> Mon, 31 Oct 2022 23:57:10 GMT https://community.ee.co.uk/t5/Contracts-Billing/Upgrade-options/m-p/1191789#M63985 Tia_Ming 2022-10-31T23:57:10Z https://community.ee.co.uk/t5/Contracts-Billing/Upgrade-options/m-p/1191915#M63994 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3200771">@Tia_Ming</a>.</P> <P>&nbsp;</P> <P>I'm not sure why this would happen if you're due an upgrade.</P> <P>&nbsp;</P> <P>I'd recommend calling our Upgrades Team so they can check your account and discuss your options.</P> <P>&nbsp;</P> <P>Jon</P> Tue, 01 Nov 2022 09:23:23 GMT https://community.ee.co.uk/t5/Contracts-Billing/Upgrade-options/m-p/1191915#M63994 Jon_K 2022-11-01T09:23:23Z