topic Re: £490 bill from my sons phone I have a block on!!!! in Contracts & Billing

£490 bill from my sons phone I have a block on!!!!

Heatherd — Tue, 26 Jul 2022 13:37:42 GMT

EE continually allowed my child to purchase £6.90 add-on, sometimes 12 times in 1 day; how can this happen??? I set up a block to prevent any additional charges.

Told I have to pay the full bill

HELP!

Re: £490 bill from my sons phone I have a block on!!!!

XRaySpeX — Tue, 26 Jul 2022 14:44:18 GMT

What add-on? Do you mean a 3rd-party charge to bill? You can't spend cap those.

Re: £490 bill from my sons phone I have a block on!!!!

Heatherd — Fri, 05 Aug 2022 16:26:20 GMT

This was an ee roaming add on, not third party

Re: £490 bill from my sons phone I have a block on!!!!

Leanne_T — Fri, 05 Aug 2022 16:29:35 GMT

Hi @Heatherd

Thanks for coming back to us.

Which block did you apply to the account?

Leanne.

Re: £490 bill from my sons phone I have a block on!!!!

chistery — Fri, 05 Aug 2022 17:08:57 GMT

add-on purchases are never included in the spend cap because you have to confirm you want to purchase them. If the person who has the phone confirms the purchase, it will get charged.

Re: £490 bill from my sons phone I have a block on!!!!

Chris_B — Fri, 05 Aug 2022 17:33:01 GMT

@Heatherd So it’s a contract sim/device that you gave to your child sorry to say this but unfortunately it’s your responsibility to make sure that this child doesn’t do something like this. It’s not EE responsibility as they don’t sell contracts to under 18s.

Re: £490 bill from my sons phone I have a block on!!!!

XRaySpeX — Fri, 05 Aug 2022 18:45:14 GMT

The EE £6.85 roaming add-on lasts a day. Would you really buy 12 of them in the same day?

Re: £490 bill from my sons phone I have a block on!!!!

Heatherd — Fri, 28 Oct 2022 14:09:21 GMT

Yes, this was 12 times on some days (we were away 10 days) . Apparently, he just kept running out of data in Turkey, so kept adding this continually. I am still not fully aware of the 'add-on' was. - But as a parent who makes EE aware this is being purchased for a child, and puts a spending cap on, I wouldn't have expected add ons to be sent to his phone at all. Very expensive lesson.

Re: £490 bill from my sons phone I have a block on!!!!

XRaySpeX — Fri, 28 Oct 2022 15:31:26 GMT

It's the Travel Data Pass for £6.85 a day for 500MB data in Turkey. So some days he was using 6GB! These can't be restricted by a spend cap.

As @Chris_B pointed out as you gave the phone to your child it is your responsibility what he does with it.