topic Re: Billing in Contracts & Billing

Billing

hutch23 — Mon, 24 Oct 2022 17:00:23 GMT

Does anyone know how i can get a revised bill from ee. I have tried many times but have got absolutely nowhere.

Re: Billing

bristolian — Mon, 24 Oct 2022 17:47:53 GMT

What do you mean by a revised bill? Do you have a query with your current bill - if so, any corrections will usually be actioned on your next bill.

Re: Billing

hutch23 — Mon, 24 Oct 2022 22:26:43 GMT

yes i have a query with my bill. i now have only 1 line with ee instead
of 2 but ee insist i have to pay for the 2 cancelled lines in
advance.....???

Re: Billing

Christopher_G — Tue, 25 Oct 2022 07:08:34 GMT

Hi @hutch23

You pay for each of your lines for the month in advance. If they are cancelled during that period, you will receive a refund for line rental on the following bill.

Chris

Re: Billing

XRaySpeX — Tue, 25 Oct 2022 16:25:16 GMT

Did you actually cancel the unwanted line by giving 30 days notice to CS?

If your bill has already been posted you won't now get a revised bill. Any errors in it, when corrected, will generate a refund in your next bill.

Re: Billing

hutch23 — Wed, 26 Oct 2022 05:49:43 GMT

Hi, but those lines are cancelled -they no longer exist......ee want me to pay in advance for a service that i will not get!Sent from my Galaxy

Re: Billing

Christopher_G — Wed, 26 Oct 2022 07:30:52 GMT

You will be refunded for any line rental that isn't used, @hutch23.

Chris

Re: Billing

hutch23 — Wed, 26 Oct 2022 15:43:43 GMT

Thanks for reply, but im not paying up front for something i dont have.....just cant seem to spk to anyone at ee,they dont seem to want to knowSent from my Galaxy

Re: Billing

James_B — Wed, 26 Oct 2022 17:30:57 GMT

Hi @hutch23,

Did your 30 day notice period end before your bill was produced?

James