topic Re: Extra payment and cancel direct debit in Contracts & Billing

Extra payment and cancel direct debit

Shannon2022 — Wed, 26 Oct 2022 13:47:12 GMT

Hello

i seen on my online banking a monthly payment of £58.30 was taken out…there has now been a following £29 taken out when there shouldn’t be.

I would also like to cancel my contract

please

Thankyou

Re: Extra payment and cancel direct debit

XRaySpeX — Wed, 26 Oct 2022 15:03:05 GMT

This user discussion forum can have no access to your specific account. You need to raise this with CS.

You need to contact EE giving 30 days notice of cancellation of your mobile contract. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%.

Re: Extra payment and cancel direct debit

Schockwave — Wed, 26 Oct 2022 16:00:20 GMT

@Shannon2022 , have you taken a look at your billing, whether there have been extra charges added to your account?

I would suggest first speaking to billing and they will be able to take a look at your account.