topic Re: Leaving EE in Contracts & Billing

Leaving EE

Clarky- — Mon, 24 Oct 2022 13:16:53 GMT

Having been with EE since 2020 I am astonished as to how the customer service has become so much less than what it was! I was messed around last time I upgraded but decided to stay with them. This time I have been lied to; no contact made by customer reps when they said they would and finally the last straw my phone fails to arrive. I can’t deal with the mess of EE anymore!! Even trying to cancel my contract I have to wait up to 48 hours for someone to call me back! I’m done sorry EE your competitors work better!!

Re: Leaving EE

Christopher_G — Mon, 24 Oct 2022 16:26:14 GMT

Hi @Clarky-

Welcome to the community.

I'm so sorry to hear of your experience. Could you take a look at the private message I sent you please?

Thanks
Chris

Re: Leaving EE

bristolian — Mon, 24 Oct 2022 17:36:38 GMT

If you have ordered an upgrade phone and there's been a problem with the delivery, you will need to wait for that order to be returned before your account is reverted to its previous state and you can request disconnection or a PAC.

Re: Leaving EE

Clarky- — Wed, 26 Oct 2022 07:33:01 GMT

I spoke with Tracy yesterday agreed to wait the return of the phone but I am advised by DPD that the phone is lost so it may never be returned and I could be waiting forever! What happens now? I just wish to leave EE please I have spent far too much time dealing with this issue.