topic Re: EE and Virgin Money in Contracts & Billing

EE and Virgin Money

zoesdad1 — Tue, 25 Oct 2022 12:18:41 GMT

I've just opened a Virgin Monet bank account (administered by Clydesdale bank) and as I don't want to close my other account I'm moving some DD over to VM. However, when I try I get a message saying unable to make the change.

I have managed to move a few DDs but the EE one refuses to change. I presume that if I had used the account switching service that would have failed as well.

There must be a way of doing this, but I have been unable to chat through the app (keeps timing out).

Who can I speak to at EE to get this sorted. I refuse to believe that I am the only EE customer who banks with Virgin.

Re: EE and Virgin Money

Chris_B — Tue, 25 Oct 2022 12:33:08 GMT

@zoesdad1 Are you trying to change your payment method via your EE account?

Re: EE and Virgin Money

zoesdad1 — Tue, 25 Oct 2022 12:35:43 GMT

I am. And I'm using the website as there doesn't seem to be an option in
the app.

Re: EE and Virgin Money

Northerner — Tue, 25 Oct 2022 13:38:56 GMT

Hi @zoesdad1

Call CS on 150 and they can swap this over for you.

Thanks

Re: EE and Virgin Money

zoesdad1 — Tue, 25 Oct 2022 13:39:52 GMT

Thanks, Northerner.

Re: EE and Virgin Money

zoesdad1 — Tue, 25 Oct 2022 14:07:40 GMT

@Northerner

Just tried speaking to someone and the change failed.:( . However, they have escalated to the HO department which deals with payments and they should get back to me in a couple of days.