topic Re: Credit checked for upgrading essential plan at end of term? in Contracts & Billing

Credit checked for upgrading essential plan at end of term?

Laura1706 — Mon, 24 Oct 2022 00:19:41 GMT

Hi, I have been with EE for 2 years now and my essential plan is due to end November 15th.
when I log in, my status still says unable to upgrade (there is no outstanding bills).

when will I be able to upgrade and are credit checks run for upgrading? I have a mortgage going through and don’t want anything to leave marks on my checks.

thank you in advance.

Re: Credit checked for upgrading essential plan at end of term?

Jon_K — Mon, 24 Oct 2022 08:48:12 GMT

Hi @Laura1706.

If you check your Plan & Add-Ons, does it say when your contract end date is?

Do you get any other error messages?

Jon

Re: Credit checked for upgrading essential plan at end of term?

sjjo80 — Mon, 24 Oct 2022 15:52:51 GMT

Mine is saying exact same thing and just wondering same? but been with EE a very very long time and my daughters contracts ends 18th November and mine January

Re: Credit checked for upgrading essential plan at end of term?

Christopher_G — Mon, 24 Oct 2022 17:50:46 GMT

You aren't credit checked when upgrading, @sjjo80. Just when taking out a new contract.

It may be worth speaking to our Mobile Care team.

Chris

Re: Credit checked for upgrading essential plan at end of term?

sjjo80 — Thu, 24 Nov 2022 08:35:49 GMT

Hi thanks all for hep, messaged and sorted said problem with systems

Re: Credit checked for upgrading essential plan at end of term?

Leanne_T — Thu, 24 Nov 2022 08:45:43 GMT

Thanks for coming back and letting us know @sjjo80

Leanne 🙂