topic Re: Customer support in Contracts & Billing

Customer support

Mbales38 — Sun, 23 Oct 2022 16:37:15 GMT

2 hours ago i called up regarding me buying a contracted phone. Was being helped by someone and after asking a few questions he ssid he would be back to answer more questions so i was put on hold. This was over 1hr and 20 mins and im still waiting. I am absolutely fuming

Re: Customer support

Northerner — Sun, 23 Oct 2022 17:29:38 GMT

Hi @Mbales38

If you're already an EE customer the call to 150 is free.

Are you sure you were on hold rather than the call was lost?

Thanks

Re: Customer support

Jon_K — Mon, 24 Oct 2022 06:51:04 GMT

I'm sorry to hear this, @Mbales38.

Could you hear hold music or was it silent?

Have you been able to get back in touch?

Jon