topic Re: Re: Viewing my bill in Contracts & Billing

Re: Viewing my bill

Prim3 — Sun, 23 Oct 2022 13:21:49 GMT

I can’t download my bill to print it out, it just won’t let me

Re: Re: Viewing my bill

James_B — Sun, 23 Oct 2022 14:27:25 GMT

Hi @Prim3,

Welcome to the EE Community. 🙂

What happens when you try to download your bill?

James

Re: Re: Viewing my bill

Prim3 — Sun, 23 Oct 2022 18:04:37 GMT

Hi James

thanks for replying. Nothing happens.

Re: Re: Viewing my bill

Prim3 — Sun, 23 Oct 2022 18:10:09 GMT

Well, a message comes up asking if I want to download as a pdf, I press yes, and nothing happens. I’ve been trying every time I get notice of my bill, for a few months now, and when I try to get help, I just get bespoke questions that don’t apply to my situation.

Re: Re: Viewing my bill

Chris_B — Sun, 23 Oct 2022 18:57:39 GMT

@Prim3 Is your app up to date ? What device is this on ?

Re: Re: Viewing my bill

Prim3 — Sun, 23 Oct 2022 19:02:04 GMT

Hi Chris, yes totally up to date. iPad

Re: Re: Viewing my bill

Chris_B — Sun, 23 Oct 2022 19:27:28 GMT

@Prim3

I’ve just started up my iPad to test this on and I don’t get the “Do you want to download as a PDF”.

I click Bills & Payment. Then click at the bottom Download Your Bill, it then slides across and I can see all my last 12 months of bills and I click the yellow facing downward arrow and it, Failed. It works on my iPhone no problem. I think EE need to sort this out so the app is fully iPad compatible.

Im just trying this via Safari.

Re: Re: Viewing my bill

Chris_B — Sun, 23 Oct 2022 19:35:16 GMT

@Prim3 If you login to THIS you can download your bill via safari. Just remember to setup where your download is saved to first.
Open Settings>Safari and you can choose when your download is saved too? On the device or on your iCloud Drive.

Re: Re: Viewing my bill

Prim3 — Sun, 23 Oct 2022 19:53:06 GMT

Thanks so much Chris, that’s most helpful

Re: Re: Viewing my bill

XRaySpeX — Sun, 23 Oct 2022 20:44:44 GMT

@Prim3 : Do you not see a download notification at top of screen? Have you looked in the Download folder?

Re: Re: Viewing my bill

Prim3 — Sun, 23 Oct 2022 22:29:36 GMT

Thanks for your suggestion, but still no joy. I’ve tried everything