topic Upgrade in Contracts & Billing

Upgrade

kayelee1 — Sat, 22 Oct 2022 17:56:44 GMT

I’m wanting to upgrade it says I can but nothing coming up available

Re: Upgrade

Schockwave — Sat, 22 Oct 2022 21:14:37 GMT

Hello @kayelee1 ,

Welcome to the community,

Are you wanting to upgrade with a new phone included or just a sim only contract?

Have you clicked on shop and taken a look there?

When customer service opens in the morning, you are welcome to speak to them, it took only about 10 minutes for me to speak to a customer service representative.

Re: Upgrade

kayelee1 — Sat, 29 Oct 2022 16:56:13 GMT

I’m trying to upgrade and it’s saying no suitable plan’s available

Re: Upgrade

Christopher_G — Sun, 30 Oct 2022 08:59:19 GMT

Hi @kayelee1

Welcome to the community.

I'm sorry to hear that you aren't getting any available plans. There could be a few reasons for this, but I would recommend calling our Mobile Care team so that they can check it manually for you.

Let us know how you get on.

Chris