topic Re: Phone bill in Contracts & Billing

Phone bill

KatieBanner — Thu, 20 Oct 2022 22:17:05 GMT

Paid phone bill over the phone but still not working, only letting me send text via Wi-Fi. Log onto my EE account and it says “suspended” and that phone bills need to be paid, despite me already doing this. Paid an additional monies when logging on and seeing the suspension message. Paid twice through two different routes and phone and mobile data still not restored.

Re: Phone bill

Jon_K — Fri, 21 Oct 2022 08:40:57 GMT

Hi @KatieBanner.

It can take up to 24 hours for the payment to go through and your account to be reactivated.

Try restarting your phone when you get a chance.

Jon

Re: Phone bill

Jamesclerkin1 — Fri, 21 Oct 2022 10:31:13 GMT

I paid the bill twice because its still not working paid it on Tuesday twice and noting

Re: Phone bill

Jon_K — Fri, 21 Oct 2022 10:53:03 GMT

Hi @Jamesclerkin1.

I'd recommend getting in touch with our Customer Care team about this.

They will be able to access your account and help you further.

Jon