topic Re: Saying can’t upgrade. in Contracts & Billing

Saying can’t upgrade.

Username5025 — Thu, 20 Oct 2022 12:29:28 GMT

Had my sim only plan eight months. Last week I could upgrade to a handset. Tried this week said I’m not eligible. Help please.

Re: Saying can’t upgrade.

Chris_B — Thu, 20 Oct 2022 13:11:11 GMT

@Username5025 Is that a 12 or 24 month sim only? If it’s a 24 month you can not upgrade o a full contract until you’ve completed 12 months. It might be worth a call to customer service s to see if they can do something for you.

Re: Saying can’t upgrade.

Username5025 — Thu, 20 Oct 2022 20:12:56 GMT

24 months. Why can’t I upgrade anytime that’s absolutely ridiculous. What’s the reason for that???????

Re: Saying can’t upgrade.

Jon_K — Fri, 21 Oct 2022 07:09:39 GMT

Hi @Username5025.

I'd recommend getting in touch with our Customer Care team to check this.

Jon