topic Re: Re: Phone has been cut off and I have no way of contacting ee by phone. in Contracts & Billing

Re: Phone has been cut off and I have no way of contacting ee by phone.

daniela93 — Wed, 19 Oct 2022 15:53:55 GMT

Same here. Whenever I try tk call someone including ee 150 it says can't connect! How can we get this fixed if we can't even contact ee!??

Re: Re: Phone has been cut off and I have no way of contacting ee by phone.

Christopher_G — Wed, 19 Oct 2022 17:39:06 GMT

Hi @daniela93

Welcome to the community.

Is this something that's happened recently? Have you tried restarting your phone?

If you would like to speak to our Mobile Care team, there are a few options, including a live chat service and a number to call from another phone on our contact us help page.

Chris

Re: Re: Phone has been cut off and I have no way of contacting ee by phone.

daniela93 — Thu, 20 Oct 2022 06:08:33 GMT

Hi yes this has been happening for the last couple of days and iv tried restarting my phone and turning it off. As soon as I ring anyone it says couldn't connect and beeps. I am abroad but have used my phone normally for months. I recently upgraded to a sim only plan but again this should still be included. Please can you help as I can't find the live chat

Re: Re: Phone has been cut off and I have no way of contacting ee by phone.

James_B — Thu, 20 Oct 2022 06:47:52 GMT

Hi @daniela93,

Were you abroad when you switched to a pay monthly plan or back in the UK?

James