topic Re: Re: Live Chat in Contracts & Billing

Re: Live Chat

margaretglab — Sun, 25 Sep 2022 14:09:10 GMT

hi I would like to.chat about my bill s is someone available? to chat online?

thank you

Re: Re: Live Chat

James_B — Sun, 25 Sep 2022 14:39:00 GMT

Hi @margaretglab,

Welcome to the EE Community. 🙂

You can access live chat from Contact us.

Hope this helps.

James

Re: Re: Live Chat

margaretglab — Wed, 19 Oct 2022 07:18:56 GMT

hi are u available?

Re: Re: Live Chat

margaretglab — Wed, 19 Oct 2022 07:19:23 GMT

I would like to chat about my bills

Re: Re: Live Chat

Jill2467 — Tue, 14 Feb 2023 09:21:01 GMT

Why have u taken money out now u made me over drawn that I’m going to get charged 7pound a day it’s not due until 28th of every month not happy

Re: Re: Live Chat

Katie_B — Tue, 14 Feb 2023 09:51:05 GMT

Hello @Jill2467.

Welcome to the EE Community.

Is this your first bill with EE?

If not, could you confirm your last bill was taken successfully on the 28th January?

Katie

Re: Re: Live Chat

Callymc18 — Sat, 15 Jul 2023 09:54:58 GMT

I have paid £30 upfront for a

Pay monthly phone and then was denied a phone I would like either a different pay monthly pay or a refund of the £30 why you even take a payment then not accept people only should take a payment if the person is accepted

Re: Re: Live Chat

Leanne_T — Sat, 15 Jul 2023 10:47:40 GMT

Hi @Callymc18

The payment will show as pending, if the new account application has been denied this will go back into your available balance usually within 7 days.

Leanne.

Re: Re: Live Chat

Tee310 — Sat, 29 Jul 2023 03:18:37 GMT

Hi I am abroad and took a tarriff

Re: Re: Live Chat

Katie_B — Sat, 29 Jul 2023 06:13:09 GMT

Hello @Tee310.

Welcome to the community.

Could you please provide more information regarding your query.

Katie

Re: Re: Live Chat

Renata691 — Mon, 28 Aug 2023 15:25:07 GMT

Re: Re: Live Chat

Katie_B — Tue, 29 Aug 2023 06:43:40 GMT

Hello @Renata691.

How can we help?

Katie 🙂

Re: Re: Live Chat

Jake6996 — Mon, 25 Sep 2023 18:36:04 GMT

Yes please

Re: Re: Live Chat

Katie_B — Tue, 26 Sep 2023 06:46:14 GMT

Good morning @Jake6996.

Our live chat team can be found on this page HERE, however, they are not available till 8am.

Is there anything we could help with here on the community?

Katie

Re: Re: Live Chat

milkman544 — Thu, 12 Oct 2023 09:08:15 GMT

hello

would you please let me know if i could change my account

to pay as you go

Re: Re: Live Chat

James_B — Thu, 12 Oct 2023 09:09:50 GMT

Hi @milkman544,

Welcome to the EE Community. 🙂

Are you out of contract?

James

Re: Re: Live Chat

milkman544 — Thu, 12 Oct 2023 09:10:43 GMT

i will be in 14 days

Re: Re: Live Chat

James_B — Thu, 12 Oct 2023 09:23:53 GMT

Hi @milkman544,

To switch to pay as you go, please get in touch with Customer Care on 150.

They'll be happy to help. 🙂

James