topic Re: Payments in Contracts & Billing

Payments

Amanda921 — Wed, 19 Oct 2022 10:23:27 GMT

I have a payment due but can only pay part payment & rest Saturday due to fraud on my bank new bank card should be era today so wondering how I sort it as account been restricted & really need WiFi call me on xxxxxxxxxxx

[Mod edit: Please do not post phone numbers on the public board. Thanks!]

Re: Payments

James_B — Wed, 19 Oct 2022 13:15:46 GMT

Hi @Amanda921,

Welcome to the EE Community. 🙂

Sorry, we can't access your account via the community. Our Customer Care Team will be happy to help if you get in touch.

James

Re: Payments

Amanda921 — Wed, 19 Oct 2022 16:25:59 GMT

XXXXXXXX@XXXX.co.uk that email on account & this is the number XXXXXXXXXX

[MOD EDIT: Removed email address and mobile number from the public forum]

Re: Payments

Christopher_G — Wed, 19 Oct 2022 17:25:16 GMT

Hi @Amanda921

I recommend following @James_B's advice and speak to our Mobile Care team about this.
Chris

Re: Payments

kimberegg — Thu, 28 Sep 2023 17:56:31 GMT

Hi Amanda you need to call them and agree to what rhey call a payment promise hope this helps

Re: Payments

XRaySpeX — Thu, 28 Sep 2023 22:24:45 GMT

@kimberegg : If since last year OP hasn't done anything about it yet they would have been disconnected by now.