topic Re: Apple Watch with Family Setup in Contracts & Billing

Apple Watch with Family Setup

josiesovenus — Tue, 18 Oct 2022 13:57:21 GMT

I has been offered 2 numbers line only. The reason I wanted to join EE is only adding my child's apple watch with my EE plan. If I purchased the Apple Watch and this would not allow me to authorized a line number to my child, I want to return the Series 8 and cancel the contract.

Re: Apple Watch with Family Setup

Christopher_G — Tue, 18 Oct 2022 17:16:35 GMT

Hi @josiesovenus

Welcome to the community.

Who's are the two SIM numbers? One for you and one for your child? Do you already have the Apple Watch that you mentioned?

Chris

Re: Apple Watch with Family Setup

josiesovenus — Tue, 18 Oct 2022 17:26:22 GMT

Hi @Christopher_G

one is for my phone and one for my new Series 8. I have an Series 5 already and want to give it to my child. EE sales team said, based on my credit history, EE could only offer 2 lines for me now. If I buy a new Series 8 from EE, the Series 8 needs a airplan for it. So one of the number would port to the Series 8 and the another one port to my phone. Finally, there is no room for my child's Series 5. They only way that could be sorted out is, I cancel the contract for the new series 8 and return it back to EE. After EE received the series 8 at warehouse, the number would be released and allow me to set up data plan for my existing series 5.

Actually, it doesn't make sense that I order a new watch and use the room of the line which it is map with my phone number originally. Because the watch is a plan to make it works, authorize a number to the new watch and made all the room full.

Re: Apple Watch with Family Setup

Christopher_G — Tue, 18 Oct 2022 17:34:34 GMT

OK, thanks for explaining some more, @josiesovenus

In order to use an Apple Watch on mobile data, you need an EE phone contract/SIM only. So you would need one for each Apple Watch.

Chris

Re: Apple Watch with Family Setup

josiesovenus — Tue, 18 Oct 2022 17:56:58 GMT

Yes, that's why I would not buy a new watch now. Because I wouldn't have 3 lines till 3 months later to review the credit history.

Re: Apple Watch with Family Setup

James_B — Wed, 19 Oct 2022 06:48:48 GMT

Hi @josiesovenus,

You can use this online form to arrange your return.

Hope this helps.

James

Re: Apple Watch with Family Setup

josiesovenus — Fri, 21 Oct 2022 14:22:49 GMT

I have filled the form and also reported on the 150, but after 48 hours, no one responded or contact me about how to return the device. I am calling 08000790103 for over 30 mins but still could not reach anyone.

Re: Apple Watch with Family Setup

Christopher_G — Fri, 21 Oct 2022 15:40:40 GMT

HI @josiesovenus

Did you manage to get through eventually?

Chris