topic Phone not conducive to my disability in Contracts & Billing

Phone not conducive to my disability

Pat79 — Tue, 18 Oct 2022 13:25:08 GMT

I was offered a new phone last july at end of contract, the pixel 5, but I find it very difficult to use with my disabilities so I tried to go back to my old phone, Samsung which was much easier. But it goes so slowly that I can't play a game on it. I don't remember having a problem with it before Last july. So I now don't have a phone I can use and I am at the beginning of a new contract. My need is to change the mobile that I was given for one I can use. But that doesn't seem to be possible. What can I do?

Re: Phone not conducive to my disability

Christopher_G — Tue, 18 Oct 2022 13:42:34 GMT

Hi @Pat79

Welcome to the community.

How long ago did you upgrade to the new phone? Are you due for an upgrade again soon?

Chris

Re: Phone not conducive to my disability

Pat79 — Tue, 18 Oct 2022 14:28:35 GMT

I upgraded in July. Next upgrade in 2023.

Re: Phone not conducive to my disability

Christopher_G — Tue, 18 Oct 2022 14:34:48 GMT

Do you have an 'upgrade anytime' plan, @Pat79? It should tell you in the upgrade section of your My EE account.

Chris

Re: Phone not conducive to my disability

Pat79 — Tue, 18 Oct 2022 14:54:35 GMT

I didn't see that. Just a cost of £260approx for early upgrade

Re: Phone not conducive to my disability

Christopher_G — Tue, 18 Oct 2022 15:24:27 GMT

OK, thanks @Pat79

It may be worth speaking to our customer service team to see if there are any options available to you.

Chris