topic Re: i can’t get in touch? in Contracts & Billing

i can’t get in touch?

Rachel_m12 — Mon, 17 Oct 2022 22:44:00 GMT

i can call people but all my data has been stopped. I thought i’d been suspended but when i go to pay my bill it doesn’t allow me to ring 150 or any other payment line/customer service, or to even log on to my EE to pay?

anybody know what is going on and how i can pay my bill?

Re: i can’t get in touch?

Rachel_m12 — Mon, 17 Oct 2022 22:44:54 GMT

Why has EE blocked me from calling any of their numbers?

Re: i can’t get in touch?

XRaySpeX — Mon, 17 Oct 2022 22:51:47 GMT

@Rachel_m12 : Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: i can’t get in touch?

XRaySpeX — Mon, 17 Oct 2022 22:54:19 GMT

@Rachel_m12 : If that's round about now, they've gone home for the night. Try calling in the A.M.

Re: i can’t get in touch?

Rachel_m12 — Mon, 17 Oct 2022 22:55:16 GMT

No it’s been the case all day,

when i call 150 it just beeps and hangs up. I’ve been working so haven’t had chance to sit down and properly investigate.

Re: i can’t get in touch?

Rachel_m12 — Mon, 17 Oct 2022 23:01:44 GMT

Funnily enough i have just tried this, and it’s said there is an error. Something is going on with my account?

Re: i can’t get in touch?

Jon_K — Tue, 18 Oct 2022 07:51:29 GMT

Hi @Rachel_m12.

Are you able to try calling again this morning?

Jon