topic Re: EE watch contract scam in Contracts & Billing

EE watch contract scam

Danpixel — Thu, 13 Oct 2022 23:12:57 GMT

So, I connected my watch to my contract (which has unlimited minutes, texts and 100gb of data).

I screenshot all the pages to be sure, it did not mention price at all, so I assumed free, as I already have a contract.

This is dishonest from EE, as I now see a £7 bill has been added to my account despite no mention of this anywhere.

What a joke, imagine how many people getting their free pixel watch today are being tricked!

Re: EE watch contract scam

Chris_B — Fri, 14 Oct 2022 07:20:23 GMT

@Danpixel So you think adding a product to your account ( not your phone contract ) that uses cellular data will be free because that product can use your phone tariff calls/text allowance. What about the data that it uses? It doesn’t use your phone allowance for that and has its own. And why should EE not charged you for having an additional product that you use on their network.

Don’t assume anything.

Re: EE watch contract scam

Danpixel — Fri, 14 Oct 2022 07:25:18 GMT

I think you misunderstand, and are assuming I am retarded.

No fee was mentioned.

Fee was added to my bill.

This is illegal.

If you cannot understand why I feel deceived for being charged for something I did not agree to be charged for the. Maybe you should let someone else reply. Sim cards cost nothing to create, and an extra line is just a number on a database, it is not unfeasible to think that they could offer it for free.

Re: EE watch contract scam

Christopher_G — Fri, 14 Oct 2022 08:13:23 GMT

Hi @Danpixel

Could you post the screenshots please so that we can look into this?

Thanks

Chris

Re: EE watch contract scam

Danpixel — Fri, 14 Oct 2022 09:39:01 GMT

@Christopher_G wrote:
Hi @Danpixel
Could you post the screenshots please so that we can look into this?
Thanks
Chris

I called already, and sent screenshots. They agreed it does not say price anywhere, but said it had always been like this for years and my only option was to cancel the contract.