topic Re: Overdue bill in Contracts & Billing

Overdue bill

Khan271 — Tue, 11 Oct 2022 20:43:06 GMT

Hello I was aboard I left on July 2 and came back on October 2nd when I put my Ee SIM card in my phone the reception was not working and when I checked my ee account t it said that the bill is overdue which is 292 pound I don’t understand how is this bill applicable on me I do a topup every month of 16 pound ,also when I looked in the app the first and coming back to the uk it said that the bill had been paid and there was something wrong on behalf on the ee company but then afterwards when I logged in again it said that the bill is overdue

Re: Overdue bill

XRaySpeX — Tue, 11 Oct 2022 21:48:12 GMT

@Khan271 : You don't get bills with PAYG & it's impossible to go overdue. You can't be topping-up PAYG but must have a pay monthly contract.

Re: Overdue bill

Khan271 — Tue, 11 Oct 2022 21:49:25 GMT

What is payg

Re: Overdue bill

XRaySpeX — Tue, 11 Oct 2022 21:54:08 GMT

PAYG = Pay As You Go. It's the only type of plan where you top-up & you are saying you top-up. Therefore it follows you are on PAYG & not contract.