topic Re: Return Phone in Contracts & Billing

Return Phone

JHGemmell — Tue, 11 Oct 2022 09:28:22 GMT

Hi- I recently upgraded (early) to a Samsung 22 Ultra (paid early upgrade fee and significant upfront cost) - unfortunately I could not work with the phone (previous iphone user) so I activated 14 day returns policy. Phone is now with EE and awaiting reactivation of the original contract so I can upgrade again - how long does this take?

Also due to fact that I upgraded, I sold my old phone and I have now had to purchase a new phone outright on SIM only as EE would not allow me to take out another upgrade until the returns process has been completed! Anyone else find this a problem?

Re: Return Phone

Christopher_G — Tue, 11 Oct 2022 11:38:32 GMT

Hi @JHGemmell

Welcome to the community.

The return should be processed within a couple of days of us receiving it. I'm not sure what you mean that you bought a phone outright on SIM only, could you explain a bit more please?

Did you buy a new phone outright then buy a SIM only plan with a new number to use with it?

Thanks

Chris

Re: Return Phone

JHGemmell — Tue, 11 Oct 2022 12:07:38 GMT

Chris

I actually went and bought a new iPhone and have put the original SIM in it to give me a phone until returns are processed - disappointed in EE if honest.

Thanks

x x xxxxxxx
+xx xxxx xxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Return Phone

Christopher_G — Tue, 11 Oct 2022 12:19:25 GMT

Sorry to hear that, @JHGemmell.

Once the return has been processed, our Mobile Care team will be able to run through some options with your plan going forward.

Chris

Re: Return Phone

JHGemmell — Tue, 11 Oct 2022 12:23:59 GMT

Chris

I actually had to buy a new phone so that I had a phone to use - put in my current sim card as until phones are returned there is no new upgrade until everything returned but I had to do without a phone during this process - this is why I am upset with EE - out of pocket for upgrade and now for a phone I needed to buy.

thanks

John

Re: Return Phone

JHGemmell — Tue, 11 Oct 2022 12:31:46 GMT

Chris

thanks - will they call me or will I need to call them?

John

Re: Return Phone

Christopher_G — Tue, 11 Oct 2022 12:46:51 GMT

I'd recommend calling them on 150 to discuss this, @JHGemmell.

Chris