https://community.ee.co.uk/t5/Contracts-Billing/Re-Reduction-in-Costs-due-to-cost-of-living-increases/m-p/1184027#M62966 <P>We faced exactly the same issue.</P><P>Called EE to discuss lowering one of 2 contracts as with the cost of living the price isn’t affordable and (get this!), the representative I spoke to advised me to stop paying my bill altogether and to let the collections team call me and find out if they can do anything to help. To say I was flabbergasted by this “advice” is an understatement!</P><P>We’ve been with EE for many years (was with Orange and T-Mobile before) and to be treated like this when all you’re trying to do is keep your head above water is quite frankly disgusting.</P><P>I’ve left feedback over text message but I highly doubt anyone will read it.&nbsp;</P> Mon, 10 Oct 2022 16:06:26 GMT Hairtease2 2022-10-10T16:06:26Z https://community.ee.co.uk/t5/Contracts-Billing/Re-Reduction-in-Costs-due-to-cost-of-living-increases/m-p/1184027#M62966 <P>We faced exactly the same issue.</P><P>Called EE to discuss lowering one of 2 contracts as with the cost of living the price isn’t affordable and (get this!), the representative I spoke to advised me to stop paying my bill altogether and to let the collections team call me and find out if they can do anything to help. To say I was flabbergasted by this “advice” is an understatement!</P><P>We’ve been with EE for many years (was with Orange and T-Mobile before) and to be treated like this when all you’re trying to do is keep your head above water is quite frankly disgusting.</P><P>I’ve left feedback over text message but I highly doubt anyone will read it.&nbsp;</P> Mon, 10 Oct 2022 16:06:26 GMT https://community.ee.co.uk/t5/Contracts-Billing/Re-Reduction-in-Costs-due-to-cost-of-living-increases/m-p/1184027#M62966 Hairtease2 2022-10-10T16:06:26Z https://community.ee.co.uk/t5/Contracts-Billing/Re-Reduction-in-Costs-due-to-cost-of-living-increases/m-p/1184091#M62967 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3147940">@Hairtease2</a>,</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Do you know how long is remaining on the contract you'd like to change?</P> <P>James</P> Mon, 10 Oct 2022 18:20:35 GMT https://community.ee.co.uk/t5/Contracts-Billing/Re-Reduction-in-Costs-due-to-cost-of-living-increases/m-p/1184091#M62967 James_B 2022-10-10T18:20:35Z