https://community.ee.co.uk/t5/Contracts-Billing/New-Order/m-p/1183631#M62893 <P>I paid an upfront cost for my device , moneys left my account but it says I need to call ?</P><P>Why would it say this?</P> Sun, 09 Oct 2022 14:05:58 GMT Kayb87 2022-10-09T14:05:58Z https://community.ee.co.uk/t5/Contracts-Billing/New-Order/m-p/1183631#M62893 <P>I paid an upfront cost for my device , moneys left my account but it says I need to call ?</P><P>Why would it say this?</P> Sun, 09 Oct 2022 14:05:58 GMT https://community.ee.co.uk/t5/Contracts-Billing/New-Order/m-p/1183631#M62893 Kayb87 2022-10-09T14:05:58Z https://community.ee.co.uk/t5/Contracts-Billing/New-Order/m-p/1183666#M62896 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3145217">@Kayb87</a>&nbsp;</P> <P>The payment won't have gone but is ring fenced by your bank. If we have asked you to call then they need to clarify some of the details you have provided them for a contract/upgrade.&nbsp;</P> <P>You'll need to call to find out. If you don't your application won't proceed further.</P> <P>Thanks&nbsp;</P> Sun, 09 Oct 2022 15:41:07 GMT https://community.ee.co.uk/t5/Contracts-Billing/New-Order/m-p/1183666#M62896 Northerner 2022-10-09T15:41:07Z