https://community.ee.co.uk/t5/Contracts-Billing/Not-collecting-Direct-Debit/m-p/1183303#M62829 <P>Recently joined EE, set up to pay by Direct Debit. The details are correct (as far as I can tell, obviously the first 4 digits of the account number aren't visible) but the payments aren't being collected. This results in the service being suspended and shirty text messages being sent until I pay online.</P><P>No one answers the phone at Customer Services (tried waiting for excess of 45 minutes several times).</P> Sat, 08 Oct 2022 16:06:12 GMT FurstyFerret1 2022-10-08T16:06:12Z https://community.ee.co.uk/t5/Contracts-Billing/Not-collecting-Direct-Debit/m-p/1183303#M62829 <P>Recently joined EE, set up to pay by Direct Debit. The details are correct (as far as I can tell, obviously the first 4 digits of the account number aren't visible) but the payments aren't being collected. This results in the service being suspended and shirty text messages being sent until I pay online.</P><P>No one answers the phone at Customer Services (tried waiting for excess of 45 minutes several times).</P> Sat, 08 Oct 2022 16:06:12 GMT https://community.ee.co.uk/t5/Contracts-Billing/Not-collecting-Direct-Debit/m-p/1183303#M62829 FurstyFerret1 2022-10-08T16:06:12Z https://community.ee.co.uk/t5/Contracts-Billing/Not-collecting-Direct-Debit/m-p/1183324#M62832 <P>This user discussion forum can have no access to your specific account. You need to raise this with CS.</P> Sat, 08 Oct 2022 16:50:04 GMT https://community.ee.co.uk/t5/Contracts-Billing/Not-collecting-Direct-Debit/m-p/1183324#M62832 XRaySpeX 2022-10-08T16:50:04Z