topic Re: Upgrade SIM Only after 1 Month? in Contracts & Billing

Upgrade SIM Only after 1 Month?

Marus — Sat, 08 Oct 2022 14:38:55 GMT

My 2 year phone+plan expired about 1 month ago, I did the upgrade and signed up for another 2 years SIM only.
When I login into EE I still have the upgrade option, does this mean I can actually upgrade again when I want but just keep starting a fresh 2 years?

I ask as I may want to lose my smart benefit I have.

Thank you.

Re: Upgrade SIM Only after 1 Month?

XRaySpeX — Sat, 08 Oct 2022 15:00:49 GMT

Yes, but not for free. You'll need to pay off the existing contract.

Re: Upgrade SIM Only after 1 Month?

Leanne_T — Sat, 08 Oct 2022 15:20:28 GMT

Hi @Marus

Thanks for coming here.

Is the reason for looking at upgrading to change the smart benefit?

Speak soon.

Leanne.

Re: Upgrade SIM Only after 1 Month?

Marus — Sat, 08 Oct 2022 17:00:20 GMT

I had thought about not having the smart benefit, but not decided yet.

I logged in and noticed an upgrade was available, I was able to select a new SIM only deal and got to the checkout (I did not complete it) with no mention of any fee to pay.

Hence my question 🙂

Re: Upgrade SIM Only after 1 Month?

XRaySpeX — Sat, 08 Oct 2022 17:05:49 GMT

What does texting UP to 150 tell you?

Re: Upgrade SIM Only after 1 Month?

Marus — Sat, 08 Oct 2022 17:22:36 GMT

Text reply says "Great news: you're ready to upgrade!....."

Maybe it is just a glitch and it will sort itself out, I am checking so soon after upgrading?

Re: Upgrade SIM Only after 1 Month?

Leanne_T — Sun, 09 Oct 2022 07:20:13 GMT

Hi @Marus

Please call us on 150 and the team will get this looked into further for you 🙂

Leanne.